Terms and Conditions (Product Purchase)
Welcome to Prosperra Grains & Nuts (“company,” “we,” “our,” “us”). By accessing or purchasing from https://prosperrafoods.com/ (“Website”), you agree to be bound by the following Terms and Conditions.
1. General
By using this Website and placing an order, you confirm that:
- You are at least 18 years old or using the site under supervision
- You agree to comply with all applicable laws and regulations
- You accept these Terms in full
We reserve the right to update or modify these Terms at any time without prior notice.
2. Products & Pricing
- All products listed on the Website are subject to availability
- Prices are displayed in INR (₹) and may change without notice
- We make every effort to ensure product descriptions and images are accurate, but slight variations may occur (especially natural products like dry fruits)
- We reserve the right to discontinue any product at any time
3. Order Acceptance & Cancellation
- Placing an order constitutes an offer to purchase
- We reserve the right to accept or reject any order at our discretion
- Orders may be cancelled due to:
- Product unavailability
- Pricing errors
- Suspected fraudulent activity
If your order is cancelled after payment, a full refund will be issued.
4. Payment Terms
- All payments must be made through approved payment methods available on the Website
- You agree to provide accurate billing and payment information
- We are not responsible for payment failures caused by third-party gateways
5. Shipping & Delivery
- Orders are typically processed within 1–3 business days
- Delivery timelines may vary depending on location and logistics
- We are not liable for delays caused by:
- Courier partners
- Natural events
- Incorrect address provided by the customer
6. Returns, Refunds & Replacement
- Due to the nature of food products, returns are generally not accepted
- Replacement may be provided in case of:
- Damaged product
- Wrong item delivered
Conditions:
- Issue must be reported within 24–48 hours of delivery
- Proof (photo/video) is required
Refunds (if applicable):
- Processed within 5–7 business days
- Credited to original payment method
7. Quality Disclaimer
- Our products (dry fruits, makhana, and spices) are natural and may vary in:
- Size
- Color
- Texture
These variations do not qualify as defects.
8. User Responsibilities
You agree NOT to:
- Use the Website for unlawful purposes
- Attempt hacking, data extraction, or misuse
- Submit false or misleading information
Violation may result in account suspension or legal action.
9. Intellectual Property
- All content on this Website (logos, images, text) is owned by Prosperra Grains & Nuts
- You may not copy, reproduce, or use content without permission
10. Limitation of Liability
- We are not liable for:
- Indirect or consequential damages
- Loss due to misuse of products
- Allergic reactions (customers must check ingredients before use)
Use products at your own discretion.
11. Third-Party Services
- We may use third-party services (payment gateways, shipping partners)
- We are not responsible for their actions or delays
12. Privacy
Your use of this Website is also governed by our Privacy Policy, which explains how we collect and use your data.
13. Force Majeure
We shall not be held responsible for delays or failure caused by:
- Natural disasters
- Government actions
- Pandemic situations
- Logistics disruptions
14. Contact Information
For any queries regarding these Terms, contact us at:
- Email: info@prosperrafoods.com
- Phone: +91 971 798 9600
- Address: Assotech Business Cresterra, 417 – 418, 4th Floor, Tower- 4, Sector 135, Noida, Uttar Pradesh 201304
